Braemar
This case study explores how Braemar collaborated with Kpler to revolutionise its email workflow, enhancing overall business efficiency and responsiveness with the Inbox platform.
A modern platform that requires minimal training. It's similar to other email platforms but tailored specifically for the maritime ship brokering industry.
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Challenge
Braemar's operations heavily depend on email communications, with brokers handling up to a thousand emails daily. The existing systems, based on outdated infrastructure, were not only costly but also inefficient.
Solution
After evaluating several providers, Braemar chose Kpler for its flexibility and user-friendly interface. Kpler’s ability to tailor its platform to fit specific workflows and its commitment to collaboration stood out. Mizanur Rahman explained, "Kpler successfully implemented over 40 requirements for us within three months, including several complex ones that were crucial to our operation". This transition moved Braemar away from its legacy systems to a modern, cloud-based infrastructure.
Results
- Email processing time reduced drastically, enhancing the ability to close deals more swiftly
- Infrastructure costs lowered by moving away from the old solution to a fully managed SaaS solution
- Enhanced mobile access, allowing brokers to handle communications effectively, regardless of location
Effective collaboration between Braemar’s project team and Kpler, resulted in high adoption rates of Inbox. Brokers and operators seamlessly integrated the new system into their workflows in less than a day.
Track any vessel, anywhere, anytime.
