Glossary

Goods received at the warehouse or distribution center are immediately transferred to other trucks or containers for reshipment.

Goods received at the warehouse or distribution center do not go into inventory but are consolidated or set aside for reshipment.

To sell related or complementary products or services to a customer.

Goods are shipped to a customer from a secondary shipping point rather than from the primary shipping point.

See Continuous Replenishment Planning (CRP).

See Council of Supply Chain Management Professionals (CSCMP).

See Critical Success Factor (CSF).

See Customer Service Representative (CSR).

The volume of space, usually expressed in cubic meters or cubic feet, that is used or available for shipping or storage.

The situation when a container, trailer, or vessel reaches its volumetric capacity before reaching the permitted weight limit.

The percentage of storage space used in a container, trailer, vessel or warehouse. Divide the volume of goods stored by the total available storage volume.

The carrying capacity of a contrainer, trailer, or vessel or the storage capacity of a warehouse according to measurement in cubic feet.

The space available or required for transportation and storage.

The total time to source components, build a product, and ship it.

The total time to manufacture shippable product, assuming no inventory on hand, no materials or parts on order, and no prior forecasts existing with suppliers.

A surcharge imposed by a carrier on an international shipment to offset foreign currency fluctuations. Varies according to the type of cargo and locations.

The person or business to whom the products and services are sold.

Rate at which new customers are acquired or existing customers are retained. Acquition is more expensive but helps long-term growth. Retention helps ROI.

The degree to which the end user, or customer, motivates what is produced or how it is delivered.

Personnel whose roles require contact with customers. Also, the way a business service feature is experienced or seen by customers.

See Call Center.

An order from a customer for a product or service. Includes quantities, due dates, and agreed to pricing.

The process from when a customer places an order to when the order is received by the customer. Includes communication, production, and distribution.

The profit made from serving a customer over a specified period of time. Revenues generated minus the costs to provide the service to a customer.

Tracking the relationships and interactions with customers and potential customers, often with the assistance of technology (software programs).